The billing address and shipping address MUST be the same in order to complete your order. Please be sure the address on your form of payment is the same as your shipping address.
Why Am I Being Charged Tax in Illinois Even Though My Item is Being Shipped?
As of January 1, 2023, Illinois became an 'origin-based' taxing authority. Tax is charged on all purchases based on where they are being shipped from, which is Illinois. If you are a dealer, and we have your resale certificate on file, we do not charge tax, however, you must call in your order.
How Are Shipping Charges Calculated?
The majority of our products are shipped from Melrose Park, IL 60160 and shipping is based on delivery from there to your shipping address.
Why is Shipping Insurance Required on Some Products?
High-ticket items require shipping insurance. It is to protect our customers from potential loss and helps keep our prices in line with the market.
Why doesn't my discount code work?
Some discounts are active for only a limited amount of time.
How do I get an ACTIVE MILITARY / VETERAN 10% discount?
Please email us a copy of your government issued ID at [email protected] or text to 708.372.1851 and you will be issued a personal code. The code can only be used by you and will be tied to your billing and shipping address. Orders not placed by you using that code will be subject to cancellation.